FAQ

Frequently Asked Questions

Everything you need to know about shopping with Zento. Can't find your answer? Email us at zento.support@gmail.com

🛍 Orders

How do I place an order?
Browse our store → Add to cart → Checkout. Simple and secure.

Can I cancel or modify my order?
Contact us immediately at zento.support@gmail.com. We'll assist you before the order is processed.

How will I know my order was confirmed?
You'll receive a confirmation email right after placing your order. Please check your spam folder if you don't see it.

Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking number via email so you can monitor your delivery.

🚚 Shipping

How long does delivery take?
7–14 business days, depending on your location.

Is free shipping available?
Yes — free shipping on your first order. Watch out for future promotions!

Do you ship internationally?
Yes, we ship to multiple countries. Shipping times and rates may vary by location.

What if my package is delayed?
Delays can occasionally happen due to customs or high demand. Contact us and we'll help track it down.

💳 Payments

What payment methods are accepted?
All major credit cards, debit cards, and secure payment options at checkout.

Is my payment information safe?
100%. We use SSL encryption and secure checkout on every transaction.

Will I be charged any hidden fees?
Never. The price you see at checkout is the final price — no surprises.

🔄 Returns & Refunds

What is your return policy?
Not satisfied? Contact us within 7 days of receiving your order and we'll make it right.

How long does a refund take?
Refunds are processed within 5–10 business days after we confirm your return.

What if I received a wrong or damaged item?
We sincerely apologize! Contact us immediately with a photo of the item and we'll send a replacement or full refund.

📦 Products

Are your products good quality?
Absolutely. Every product at Zento is carefully selected to meet our quality standards before being listed.

Do you restock sold-out items?
We do our best to restock popular items. You can email us to request a restock notification.

📧 Still have a question?

Reach out anytime — zento.support@gmail.com
We respond within 24–48 hours on business days.