Shipping policy

Last updated: June 2026

Thank you for shopping at Zento. Here's everything you need to know about how we get your order to you.

Processing Time All orders are processed within 2–5 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Shipping Times We ship worldwide. Estimated delivery times:

Philippines: 7–15 business days

Asia & Middle East: 10–20 business days

Rest of World: 15–30 business days

Delivery times may vary due to customs, carrier delays, or peak seasons.

Shipping Costs Shipping rates are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — keep an eye on our store for updates.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Allow 3–5 days for tracking information to update.

Customs & Duties International orders may be subject to customs fees or import duties imposed by your country. These charges are the buyer's responsibility and are not included in our pricing.

Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us and we'll investigate with the carrier on your behalf.